Service Manager

Job title: Service Manager

Company: Kemp Recruitment

Job description: Service Manager
Location: Bristol
£35,000 – £40,000 DOE
Monday – Friday – DAYSMy client, a Specialist Industrial Door Engineering Company, is looking for an experienced Service Manager to join their team.The main responsibilities of the Service Manager will include
To directly oversee and manage the delivery of service to our customers, through a team including a service planner and engineers.
To ensure effective coordination of a team of engineers, ensuring a focus on the key areas of safety, customer satisfaction productivity and efficiency.
To act as a point of escalation for both customers and the team including a service planner and engineers.
Support and where needed provide cover for the service planner.
Ensure adherence to all required safety standards
In conjunction with the service planner day to day management and coordination of a team of mobile engineers, focusing on productivity and efficiency.
Acting as the first point of escalation for field based mobile engineer team.
Work alongside General Manager to assess existing skillsets, and produce training plans and skill gap analysis to strengthen knowledge base.
Proactively work with existing customers to quickly resolve queries via email, phone calls – responding professionally and promptly to secure suitable commercial/engineering requirements.
Support with planning of service attendances, focusing on the commercial aspects of engineer utilisation, ensuring maximum efficiencies are achieved/maintained.
Maintain Engineer contact via regular phone/email communication.
Take ownership of vehicle fleet resources, working to develop smarter van stocks whilst ensuring equipment carried on engineer vehicles is well maintained and appropriate for contracted services.
Check & monitor Job sheets/Timesheets by implementing periodic reviews of Operations Monitor – discussing variances and raising efficiency potentials to senior management.
Maintain and develop relationships with supply chain partners, focusing on operational coordination – ensuring collections/deliveries are to maximum company benefit.
Proactively plan larger projects, focusing on sequencing and timings to ensure prompt and smooth execution of repair and new installation works.
Authorise overtime in conjunction with the General Manager – monitoring records for trends and improvement potential.
Monitor engineer holidays and sickness, ensuring planned work is accommodated by workforce.
Work alongside General Manager to set SMART SLA’s for the Door business, factoring regional workforces and engineering competence.
Analyse key operational information; contribute to production of meaningful and impactful KPI’s.
To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability.The Successful Service Manager will have the following attributes
A keen eye on customer satisfaction
Committed to a safety first culture
Process driven with a focus on detail.
Strong interpersonal skills and ability to network and build internal relationships.
Motivational and communication skills.
Technically minded; ability to understand engineering principles and conceptsIf you are interested in this Service Manager role, please submit an up to date CV through this advert or call Anja at Kemp Recruitment.INDAT

Expected salary: £35000 – 40000 per year

Location: Bristol Area

Job date: Fri, 28 Jun 2024 03:19:52 GMT

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