Director, Operational Enablement

Job title: Director, Operational Enablement

Company: Corsearch

Job description: Do you get excited when hearing about trademarks and brand protection news? YES?! So do we! At Corsearch, there’s no pushing trademark solutions and brand protection from our thoughts. We’re thinking about coined trademarks in the car, a detailed design search over lunch, counterfeits while sitting with the in-laws, and anti-piracy while working outWe are a mission-led company, driven by a passion for making the world better and safer for our brand customers and their consumers. It’s what we do. And people come to Corsearch to be challenged, developed, supported, and valued The RoleWe are seeking a motivated and strategic Operational Enablement Specialist to drive workforce development and ensure employees have the skills necessary to navigate a rapidly evolving technological landscape.This role will prioritize the development and execution of programs to enhance employee competencies while supporting the integration of cutting-edge technologies into operational processes.Additionally, this role will work closely with stakeholders to ensure alignment of initiatives with strategic objectives and project timelines.Responsibilities and DutiesSkill Development and Competency Building:

• Assess current skill and competency levels across the organization and identify gaps that need to be addressed through targeted training.
• Design and implement comprehensive programs to upskill employees, ensuring they are proficient in new technologies and methodologies.
• Develop and deliver workshops, seminars, and other educational initiatives to promote continuous learning and professional growth.
• Collaborate with the wider Client Operations team and Learning and Development teams to incorporate programs into overall project plans and schedules.

Technology Integration:

• Support the implementation of new technologies by helping employees transition and adapt to new systems through tailored training programs.
• Collaborate with Product and Client operations teams to understand technology needs and develop training that maximizes technology adoption and usage.
• Ensure employees can effectively use artificial intelligence, data analytics, and other emerging tools to drive operational efficiency and informed decision-making.
• Provide ongoing support and training post-implementation to ensure employees continue to use technology effectively.

Project Management:

• Work closely with Client Operations stakeholders to ensure all operational enablement projects are aligned with the organization’s strategic goals.
• Plan, execute, and oversee projects related to skill and competency development from initiation to completion.
• Develop project scopes, objectives, and deliverables in collaboration with stakeholders
• Manage project timelines, resources, and budgets to ensure projects are completed on time and within scope.
• Communicate project progress, challenges, and solutions to stakeholders and senior management regularly.

• Conduct post-project evaluations to identify successes, lessons learned, and areas for improvement.

Essential

• Bachelor’s degree in Business Administration, Human Resources, Organizational Development, or a related field.
• Strong background in designing and delivering training and competency programs with a focus on technical and operational skills.
• Experience in working with advanced technologies (e.g., software solutions, data analytics) and designing training programs around their adoption.
• Excellent project management skills, including the ability to work with the PMO to coordinate and manage training initiatives.
• Strong communication and collaboration skills to work effectively across departments.
• Experience in a PMO environment and/or with operational improvement initiatives is a plus.

Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported.We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact.Trusted by over 5,000 customers worldwide, Corsearch delivers AI-powered data, deep analytics, and professional services that support brands to market their assets, drive growth, and optimise brand presence against infringement.Corsearch enables brand owners to discover, monitor and control the use and misuse of their brands and associated products and services online and is the industry market leader.Corsearch does this in an increasingly complex global digital environment, with online brand protection solutions that cover everything from anti-counterfeiting to anti-piracy.

Expected salary:

Location: London

Job date: Sun, 06 Oct 2024 03:36:20 GMT

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