Manager Client Data Services
Job title: Manager Client Data Services
Company: Afiniti
Job description: At Afiniti, we are a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections.Using our patented AI technology, we revolutionize the contact center industry by pairing customers with the most compatible contact center agents. By doing so, we enhance the entire customer journey, resulting in exceptional experiences and improved outcomes for all parties involved.Our transformative technology has generated billions of dollars in incremental value for our esteemed clients, which include Fortune 500 companies across diverse industries such as financial services, telecommunications, travel, and hospitality. We take pride in our global reach and impact, with our solutions being leveraged by organizations around the world.To learn more about Afiniti and the groundbreaking work we do, visit .About the roleManager Client Data Services – Paris, FranceWorking within the l region Client Data Services team, you will be a key member who enjoys rolling up their sleeves to solve complex business questions through data.You will be participating to the different deployment phases of the solution and will be the key interlocutor of our partners’ data teams. You’ll be also working on constant improvement of the solution during run phase, and conducting and participating to data analysis and reporting.You’ll be working collaboratively with international teams bringing your expertise and your business understanding of the clients’ challenges.We are looking for Manager CDS and the individual (She/he) will work on a daily basis with the CDS team to define the priorities according to the team and business strategies.Key Responsibilities
- Work in collaboration with the CDS team to drive the business agenda, successfully delivering on business and CDS goals
- Liaise with internal and client stakeholders, including senior and executive level, to communicate data requirements and help secure relevant data assets
- Confirm that AI team is able to optimize the performance metric desired by the client and that the data provided by the client is sufficient (completeness and usability)
- Able to drive successful completion of reporting, data/client scoping and analytic deliverables according to expectations
- Ensures quality and reliability of data obtained from clients, ensuring it contains analytics and modelling capabilities
- Responsible for performance reporting on client accounts
- Manage requests for performance results, provide drill down on results and conduct custom analysis
- Fulfilment of requests for analytics and performance queries from internal & external clients
- Prepare succinct, clear, and easy to follow documents that summarize findings and insights
- Drives analysis and reporting in support of financial objectives and targets on client accounts
- Ensure correct client accounts monthly billing procedure is followed and invoicing is accurate and timely
- Reconcile data (internally and with the client). Reconcile data and procedure with internal teams
- Drive new business opportunities through seeking new data access in collaboration with client and internal teams
Minimum Qualifications
- Bachelors degree in Computer Science/ Mathematics/ Economics/ Statistics
- At least 5-6 years of working experience as data analyst, experience as a data scientist would be a plus
- Preferably prior work experience in a data-rich environment with data mining techniques and predictive analytics.
Preferred Qualifications
- Expert knowledge of SQL; R and Python would be beneficial
- Experience with at least a data visualization tool (Power BI, Tableau or Apache Superset …)
- Strong MS Office Suite skills – particularly Word, Excel, and PowerPoint
- Experience with business analysis, being able to correlate the client’s business process to the acquired data feeds
Expected salary:
Location: Paris
Job date: Sun, 05 May 2024 04:17:00 GMT
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